Guest Satisfaction Survey

Front Desk & Guest Relations

Were you greeted warmly and professionally upon arrival?

Exceptional

Very Good

Good

Poor

How was the speed and efficiency of check-in and check-out procedures?

Exceptional

Very Good

Good

Poor

How would you rate the helpfulness and problem-solving approach of the reception staff?

Exceptional

Very Good

Good

Poor

Housekeeping & Room Comfort

We'd love to hear more

If you feel there is room for improvement, please select

Cleanliness was not adequate

Bed / pillow comfort was poor

Room equipment was missing

Technical issues were resolved late

Staff was not attentive enough

Other

Food & Beverage Services

We'd love to hear more

If you feel there is room for improvement, please select

Menu variety was insufficient

Food taste did not meet expectations

Service was slow

Staff was inattentive

Crowding was not well managed

Other

General Experience

How would you rate your overall accommodation experience at our hotel? *

Exceptional

Very Good

Good

Poor

We'd love to hear more

If you feel there is room for improvement, please select

Service quality

Room / cleanliness

Staff attitude

Food & beverage

Overall hotel organization

Other

Do you believe our hotel is an environmentally and socially responsible establishment? *

Exceptional

Very Good

Good

Poor

We'd love to hear more

If you feel there is room for improvement, please select

Excessive food waste

Too much disposable / plastic packaging

Insufficient recycling & waste management

Lack of visible sustainability practices

High energy consumption

High water consumption

Staff need more sustainability training

Other

Other Comments and Suggestions

Other comments and suggestions

Guest Information

Front Desk & Guest Relations

Housekeeping & Room Comfort

Food & Beverage Services

General Experience

Other Comments and Suggestions